I'm on site all day. What would this look like?
You’re on your back under a kitchen sink with a wrench in one hand and a torch in your teeth. The phone goes in your pocket. You’re not getting it, and you both know it.
Whoever that was is now looking at the next name on the list. They’ll have someone booked before you’ve got the trap off.
Nobody in your trade loses work because they’re bad at it. They lose it because they were doing it at the time.
Then there’s the shift after the shift.
The van’s on the drive at seven. You’ve done nine hours. And now there are three quotes to write up, two invoices you didn’t send last week, and a customer from Tuesday who still hasn’t paid and needs chasing for the third time.
None of that is the job. All of it is unpaid. And it’s the reason the quotes go out two days late, which is often the reason you didn’t get the work.
The quote goes out from the driveway before you’ve gone inside. The invoice sends itself when the job’s marked done. The chasing stops being something you do.
You don’t want the whole county.
You want the streets you can get to and back from without losing an hour of billable time to a motorway. A job forty minutes away at the wrong end of the day costs you more than it pays.
So the work goes into being the obvious answer nearby, at the moment somebody types the thing people type when a boiler has just stopped working.
What actually changes, in the order it matters to you.
- Orders arrive without anyone writing them down.
- Every customer hears from you at the right moment, and nobody sends one by hand.
- What you send a customer looks designed, because it was.
- Money's collected, receipts go out, and nothing gets chased.
- Everything about every customer sits in one place, and it's yours.
- When you're driving, you can say what you need out loud instead of typing it.
- Your ads point at your street, not your country.
- You find out what people type when they want what you sell.
- It reads properly on a phone, which is where most of them are.
- The follow-up that always gets forgotten, never gets forgotten.
The audit will show you what somebody finds when they search at half past ten at night with water coming through a ceiling.