How do I reach him?
Directly. There’s no switchboard, no form that goes to a shared inbox, and nobody who’ll be assigned to you.
Whatever you send lands with the person who’d do the work.
Rather message than fill in a form?
WhatsApp reaches the same person. Say what the business does and what you’d like to change, and include your website if you have one.
What to put in your message.
Three things make the first reply a real answer rather than a list of questions.
What the business does
In a sentence or two: what you sell, to whom, and whether it is one site or several.
What should change
The thing that keeps landing on your desk, the enquiries that go unanswered, or the part of the site you already know is wrong.
Your website, if you have one
The address is enough. It will have been looked at before the reply is written.
What happens after you send it.
A reply, not a sequence
I read it and reply within 24 hours on business days, from an address you can answer straight back to. If you left your website, I’ll have looked at it before I write back.
An honest first reply
If it’s not something I can help with, I’ll say so in the first reply rather than booking a call to say it slowly.
No follow-up sequence
If you don’t reply, that’s an answer, and I’ll leave you alone.