Clear terms.
No surprises.
We keep things straightforward: you own what we build, we get paid for what we deliver, and everything else is covered below.
Last updated: 15 May 2026
1.Agreement & Acceptance
These Terms of Service ("Terms") govern your use of roisynth.com and any services provided by ROISynth ("we", "us", "our"). By engaging our services or using our website, you agree to these Terms.
Where a separate project agreement, statement of work, or proposal is signed, that document takes precedence over these Terms for matters it specifically covers. For everything else, these Terms apply.
2.Services
ROISynth provides digital growth services including, but not limited to: web design and development, search engine optimisation, paid advertising management, AI automation, email marketing, and client portal access.
The specific scope, deliverables, and timeline for any engagement are defined in the project proposal or statement of work issued before work begins. We reserve the right to decline any project at our discretion.
3.Payment Terms
Invoicing: Invoices are issued according to the schedule agreed in your project proposal. For website builds, a deposit (typically 50%) is required before work begins. The remaining balance is due upon project completion before final delivery.
Monthly retainers: Recurring services (SEO, paid ads, automation management) are invoiced monthly in advance. Failure to pay within 14 days may result in services being paused.
Late payment: Invoices unpaid after 30 days from the due date may incur a late payment charge of 1.5% per month, as permitted by applicable law (UK Late Payment of Commercial Debts Act 1998 / US equivalent state law).
Refunds: Deposits are non-refundable once work has commenced. For monthly retainers, no refunds are issued for the current billing period, but services may be cancelled with 30 days written notice.
4.Intellectual Property & Ownership
**You own what we build for you.** Upon receipt of full payment, all intellectual property rights in custom deliverables — including website code, design files, copy, and automations created specifically for your project — transfer to you.
Third-party components: Some deliverables incorporate open-source libraries, fonts, stock imagery, or third-party platforms. These remain subject to their respective licences and do not transfer to you beyond what those licences permit.
Our pre-existing IP: Any tools, frameworks, processes, or know-how we bring to your project that pre-date our engagement remain our property and are licensed to you for use within the deliverables only.
Portfolio rights: Unless you specifically instruct otherwise in writing, we reserve the right to display your project in our portfolio and marketing materials. We will never disclose confidential business information in doing so.
5.Client Responsibilities
To deliver work on time and to the agreed standard, we rely on you to:
- –Supply accurate content, branding assets, and access credentials when requested
- –Designate a single point of contact with authority to approve deliverables
- –Notify us promptly of any changes to project requirements
Delays caused by late client input may result in timeline extensions. Significant scope changes will be assessed and, if necessary, quoted separately.
6.Confidentiality
Both parties agree to keep confidential any non-public information disclosed during the engagement — including business strategies, financial data, technical systems, and customer data. This obligation survives termination of the engagement for a period of three years.
We will never share your business data with third parties except as required to deliver your services (e.g. giving your ad account access to a platform), as described in our Privacy Policy, or as required by law.
7.Limitation of Liability
**Our liability is capped.** To the maximum extent permitted by law, ROISynth's total liability to you for any claim arising from our services shall not exceed the total fees paid by you in the 3 months preceding the event giving rise to the claim.
**No consequential damages.** We are not liable for indirect, incidental, or consequential losses — including loss of revenue, loss of profits, or loss of data — even if we were advised of the possibility of such losses.
**Marketing results.** We do not guarantee specific outcomes from SEO, paid advertising, or other marketing services. Results depend on many factors outside our control, including market conditions, competitor activity, and platform algorithm changes. We will always work diligently towards agreed targets and report transparently.
Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence, or any other matter that cannot be limited by law.
8.Termination
Project work: Either party may terminate a project engagement with 14 days written notice. If you terminate before completion, you remain liable for all work completed and reasonable costs incurred up to the termination date.
Monthly retainers: Either party may cancel a retainer with 30 days written notice. You remain liable for the current billing period.
Immediate termination: We reserve the right to terminate immediately if you breach these Terms, fail to pay for more than 30 days, or engage in conduct that we reasonably believe is unlawful or harmful.
Upon termination, we will provide all deliverables completed and paid for. Any licensed third-party tools or platforms provisioned in your name will transfer to you or be cancelled at your direction.
9.Governing Law & Disputes
These Terms are governed by English law for UK clients, and by the laws of the applicable US state for US clients, except where local mandatory consumer protection laws apply.
We prefer to resolve disputes through direct conversation. If a dispute cannot be resolved informally, it may be referred to mediation before any legal proceedings are commenced.
10.Changes to These Terms
We may update these Terms from time to time. The current version will always be available at roisynth.com/terms. For active clients, material changes will be notified by email with at least 30 days notice. Continued use of our services after that notice period constitutes acceptance.
Questions about these terms?
If anything is unclear or you would like to discuss specific arrangements, get in touch before engaging our services.
hello@roisynth.com