Clear terms. No surprises.

These Terms of Service ("Terms") govern your use of roisynth.com and the services provided by ROISynth ("we", "us", "our"). By using our website or platform, or engaging our services, you agree to these Terms.

Where a separate project agreement, statement of work, or proposal is signed, that document takes precedence over these Terms for matters it specifically covers. For everything else, these Terms apply.

ROISynth gives you a digital workforce that works toward your business outcomes — more leads, more sales, more traffic, or more of your time back. You tell your strategist what you want to be true; your team plans it, does the work, and shows you the results in plain language.

The specific scope, deliverables and success measures for any engagement are set out in the plan or proposal agreed with you before the substantive work begins. We may improve or change how the service works over time, and we may decline any engagement at our discretion.

To use the workspace you create an account through our sign-in provider. You are responsible for keeping your login secure and for activity under your account. You must be at least 18 and using the service for business purposes.

Some parts of the platform are invite-based or gated to your plan. You agree to give accurate information and to keep it up to date.

We offer a mix of free and paid options. In general terms:

Payments are processed by our payment provider (Stripe); your card details never reach our servers. Subscriptions renew until cancelled and can be cancelled at any time from your billing settings — cancellation stops future charges and takes effect at the end of the current period. Except where our guarantee below applies (or where the law requires otherwise), fees already paid for the current period are non-refundable. Exact prices are shown before you pay and may change with notice for future periods.

**Results, or your money back — as we define it with you.** For a paid engagement, we agree a written success definition with you up front: the specific outcome that counts as "it worked" for your project. If we do not meet that agreed, written definition, you get your money back for that engagement, on the terms set out in that agreement.

To be clear and fair to both sides: the guarantee is tied to the success definition we agree in writing for your engagement. It is not an open-ended promise of any particular result in the absence of an agreed definition, and it does not cover outcomes prevented by factors outside our control (for example, you not providing access or content we need, or a third-party platform's own decisions). If no written success definition has been agreed, the guarantee does not apply to that engagement.

**You own what we build for you.** Upon receipt of full payment, all intellectual property rights in the custom deliverables we create specifically for your project — including website code, design files, copy and automations — transfer to you.

When using the platform, you agree not to:

We may suspend or terminate access for conduct that breaches this section or puts the service or other users at risk.

To do our best work for you, we rely on you to:

Delays caused by late input on your side may move timelines. Significant changes to scope will be assessed and, if needed, quoted separately.

Both parties agree to keep confidential any non-public information shared during the engagement — including business strategies, financial data, technical systems, and customer data. This obligation survives the engagement for three years.

We will never share your business data with third parties except the providers needed to deliver your service (listed on our Subprocessors page), as described in our Privacy Policy, or as required by law.

The platform and website are provided "as is" and "as available". Beyond the guarantee above and any success definition agreed in writing, we do not promise a specific marketing result — outcomes from SEO, paid advertising and similar work depend on factors outside our control, including market conditions, competitor activity, and third-party platform decisions and algorithm changes. We will always work diligently toward the goals we agree with you and report honestly on what happened.

**Our liability is capped.** To the maximum extent permitted by law, ROISynth's total liability to you for any claim arising from the service shall not exceed the total fees you paid in the 3 months before the event giving rise to the claim.

**No consequential damages.** We are not liable for indirect, incidental, or consequential losses — including loss of revenue, profits, or data — even if we were advised such losses were possible.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

You may stop using the service and cancel any subscription at any time from your billing settings. We may suspend or terminate access if you breach these Terms, fail to pay, or engage in conduct we reasonably believe is unlawful or harmful.

On termination, we'll provide the deliverables you've completed and paid for. You can request an export or deletion of your data at any time (see our Privacy Policy).

**Governing law: England and Wales.** These Terms, and any dispute arising from them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any such dispute — except where local mandatory consumer-protection laws give you additional rights that cannot be waived.

We prefer to resolve disputes through direct conversation. If a dispute cannot be resolved informally, it may be referred to mediation before any formal proceedings begin.

We may update these Terms from time to time. The current version is always at roisynth.com/terms. For active clients, material changes are notified by email with reasonable notice. Continuing to use the service after a change takes effect means you accept the updated Terms.